Refund policy

Return Window 
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Exotic Leather Products - Special Conditions 
Due to the premium nature of exotic leather boots (including ostrich, lizard, crocodile, python, and alligator), the following additional conditions apply:

  • Items must be completely unworn with no signs of use, scuffing, or sole wear
  • All original packaging, dust bags, and authentication materials must be included
  • Returns must be initiated within 14 days of delivery (shorter window than standard products)
  • Exotic leather items are subject to a 15% restocking fee to cover inspection and reconditioning
  • Custom-ordered exotic leather boots are final sale and non-returnable

How to Initiate a Return

Domestic Returns (United States): Contact us at losjefeswesternwear@gmail.com within the return window. Returns must be sent to: Los Jefes Western Wear 8439 Adams St Apt.17 Paramount, CA 90723

Return Shipping Responsibility

Domestic (US) Returns:

  • Defective or incorrect items: We provide a prepaid return label at no cost to you
  • Change of mind/sizing issues: Customer is responsible for return shipping costs
  • We recommend using a trackable shipping service and purchasing shipping insurance for items over $100

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged items, please provide photos within 48 hours of delivery.

Exceptions / Non-Returnable Items Certain types of items cannot be returned:

  • Custom or made-to-order exotic leather boots
  • Personalized or monogrammed items
  • Items marked as "Final Sale"
  • Sale items discounted 50% or more
  • Gift cards
  • Perishable goods, hazardous materials, flammable liquids, or gases

Please contact us if you have questions about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This ensures you receive your preferred size or style without delay.

Refunds

Processing Timeline:

  • We will inspect your return within 3-5 business days of receipt
  • You'll be notified via email whether your refund was approved or denied
  • Approved refunds are processed to your original payment method within 5-7 business days
  • Please allow an additional 5-10 business days for your bank or credit card company to post the refund

Refund Details:

  • Original shipping costs are non-refundable for change of mind/sizing returns
  • Refunds for defective or incorrect items include original shipping costs
  • Restocking fees (if applicable) will be deducted from your refund amount

If more than 15 business days have passed since we've approved your return, please contact us at losjefeswesternwear@gmail.com.

Questions? For any return questions or concerns, contact us at losjefeswesternwear@gmail.com.